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Galang Mubarakfury Muntaz
Hi, I'm Galang

Professional Portfolio

IT Incident Manager & Technology Leader

Empowering organizations with resilient IT operations, rapid incident response, and strategic technology solutions.

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About Me

I am an IT Incident Manager and Operations Specialist with a proven track record in leading high-impact incident response, crisis coordination, and service reliability improvement for mission-critical environments.

My expertise bridges the gap between technical teams and business stakeholders, ensuring clear communication, rapid recovery, and continuous improvement. I am passionate about building resilient systems, optimizing processes, and enabling teams to deliver their best work under pressure.

Expertise

Incident Management & Crisis Response

Leading structured war rooms, managing Sev 1 & 2 incidents, and ensuring rapid, coordinated recovery for business-critical systems.

Service Reliability & Monitoring

Implementing robust monitoring, alerting, and root cause analysis to drive continuous improvement and minimize business disruption.

SLA Governance & Executive Reporting

Translating technical issues into actionable insights for leadership, ensuring SLA compliance, and driving accountability through clear reporting.

Cloud & Automation

Experienced with Google Cloud Platform, Dynatrace, Zabbix, and automation tools to enhance operational efficiency and reliability.

Selected Projects

Mission-Critical Incident Leadership

Coordinated cross-functional teams during high-severity incidents, ensuring structured recovery, stakeholder alignment, and SLA compliance.

Service Stability & Monitoring Governance

Enhanced monitoring visibility and alert governance, reducing noise and improving response precision for large-scale production systems.

Executive Reporting Framework

Developed structured incident highlight and post-incident review formats to drive clarity, accountability, and improvement at the leadership level.

Testimonials

"Selama menjadi kolega di Bank Saqu sebagai IT Incident Manager dan Lead IT DCO sudah membantu saya dan teman-teman DCO dalam mengkoordinasi pekerjaan, memimpin suatu case Incident, dan mensupport tim agar dapat memudahkan pekerjaan saya dan teman-teman yang lain"
- Hilal Rafi Iqbal Sebastian, IT DCO di Bank Saqu

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